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WISH IT SUPPORT WERE SIMPLE? WE THOUGHT SO.
 

SERVICE PLANS

 

INTRODUCING OUR EXCLUSIVE N-GINE TECHNOLOGY
Vital's N-Gine (Network Engine) is at the heart of every network we monitor. With N-Gine running in the background, most support is handled automatically. N-Gine preemptively identifies problems a human would miss and significantly reduces billable tech hours.

Why are hourly IT services more expensive? Because most often, you call a technician when something has gone wrong. They have to schedule a visit, which usually isn't the same day, and try to diagnose a problem they have no reports on.

Vital can offer support for less. That's because, once N-Gine scans your network for problems, we correct the issues right away. Then, N-Gine continues to keep a vigilant watch. If a problem begins to develop, we know about it right away and can prevent it from becoming a bigger issue. And we can usually do this remotely from our location, so you aren't waiting for us to schedule a costly visit.

Below you will find our standard packages. Once you've familiarized yourself with some of the services we offer, you'll want to contact us so we can stop in and provide a free, no-obligation network evaluation. We'll also want to hear your "wish list" -- those things you always wanted for your business but didn't know where to look.

 

  TIER 1

Remote monitoring

Remediation priced on hourly basis

Monthly status reports

Other options available a la carte

TIER 2

Remote Monitoring

Monthly Remote Management/remediation
- .25 hr/PC
- 1 hr/server, net device
- .25 hr/PC Help Desk

Monthly status reports

Other options available a la carte

TIER 3

Remote Monitoring

Monthly Remote Management/remediation
- .50 hr/PC
- 3 hrs/server, net device
- .25 hr/PC Help Desk

On-Site Remediation
- 3 hours/mo.

Remote backup and verification
- Up to 5 GB/mo.
- add'l GB available

Monthly status reports

Other options available a la carte

TIER 4

Remote Monitoring

Monthly Remote Management/remediation
- Unlimited

On-Site Remediation
- 10 hours/mo.

Remote backup and verification
- Up to 20 GB/mo.
- add'l GB available

E-mail Hosting
- Up to 100 accounts

Monthly status reports

Other options available a la carte

 

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