WISH IT SUPPORT WERE SIMPLE?
WE THOUGHT SO.

Our N-Gine Technology

Vital's N-Gine (Network Engine) is at the heart of every network we monitor. With N-Gine running in the background, most support is handled automatically. N-Gine preemptively identifies problems a human would miss and significantly reduces billable tech hours.

Why are hourly IT services more expensive?

Because most often, you call a technician when something has gone wrong. They have to schedule a visit, which usually isn't the same day, and try to diagnose a problem they have no reports on.

Vital can offer support for less.

Once N-Gine scans your network for problems, we correct the issues right away. Then, N-Gine continues to keep a vigilant watch. If a problem begins to develop, we know about it right away and can prevent it from becoming a bigger issue.

Remote Management

We can usually resolve issues remotely from our location, so you aren't waiting for us to schedule a costly visit. Your business stays productive while we work behind the scenes.

Service Plans

Below you will find our standard packages. Once you've familiarized yourself with some of the services we offer, contact us for a free, no-obligation network evaluation. We'll also want to hear your "wish list" — those things you always wanted for your business but didn't know where to look.

TIER 1

  • Remote monitoring
  • Remediation priced on hourly basis
  • Monthly status reports
  • Other options available a la carte

TIER 2

  • Remote Monitoring
  • Monthly Remote Management/remediation
    • .25 hr/PC
    • 1 hr/server, net device
    • .25 hr/PC Help Desk
  • Monthly status reports
  • Other options available a la carte

TIER 3

  • Remote Monitoring
  • Monthly Remote Management/remediation
    • .50 hr/PC
    • 3 hrs/server, net device
    • .25 hr/PC Help Desk
  • On-Site Remediation
    • 3 hours/mo.
  • Remote backup and verification
    • Up to 5 GB/mo.
    • Add'l GB available
  • Monthly status reports
  • Other options available a la carte

TIER 4

  • Remote Monitoring
  • Monthly Remote Management/remediation
    • Unlimited
  • On-Site Remediation
    • 10 hours/mo.
  • Remote backup and verification
    • Up to 20 GB/mo.
    • Add'l GB available
  • E-mail Hosting
    • Up to 100 accounts
  • Monthly status reports
  • Other options available a la carte

Ready to Get Started?

Contact us today for a free network evaluation and customized quote.

Contact Us